Warranty & Returns

We want every customer to order the correct transmission part with confidence. Because transmission components are technical products, fitment confirmation and installation condition are important parts of the warranty and return process.

Warranty Coverage

Warranty terms may vary by product type and condition. Product pages may include specific warranty notes, including terms for remanufactured units. Warranty generally applies to product defects under normal, proper installation and use. Product-specific terms shown on the product page, order confirmation, or written quotation take priority over this general policy.

Return Eligibility

Return requests must be submitted within 15 days after delivery.

  • The product must be unused and uninstalled unless the request concerns a reported functional issue.
  • The product, label, accessories, and packaging must be returned in the condition required by the applicable product policy.
  • Written return authorization is required before any product is shipped back.

Before Requesting a Return

  • Confirm the product has not been installed, modified, damaged, or contaminated unless you are reporting a functional issue after installation.
  • Prepare your order number, photos of the product, and photos of the original part or installation issue.
  • For fitment concerns, share your VIN, OEM number, transmission model, and original-label photos so we can review the case.

Installed or Functional Issues

For a product that has been installed or is reported as non-functional, prepare the order number, product label, vehicle details, installation date, installer information, fault codes, diagnostic report when available, and clear photos or videos of the issue.

Professional Installation Matters

Valve bodies, TCU/TCM modules, DSG mechatronic units, CVT parts, and complete transmissions should be installed by qualified technicians. Some parts may require adaptation, coding, fluid service, or diagnostic procedures after installation.

Situations Not Normally Covered

  • Wrong-fitment orders caused by incomplete or inaccurate information supplied by the customer.
  • Unauthorized disassembly, modification, repair, or programming.
  • Damage caused by improper installation, handling, contamination, fluid condition, external electrical faults, or vehicle-related problems.
  • Shipping damage that is not reported with packaging evidence within 3 days after delivery.
  • Other exclusions stated on the relevant product page or order confirmation.

How to Start a Return or Warranty Request

Contact us with your order number and details of the issue. We will review the information and guide you through the next step. Do not ship a product back until written return instructions or authorization have been issued.

Inspection and Resolution

After an authorized return is received, the product will be inspected. The review period is 7 days after receipt. The available outcome and return-shipping responsibility will be determined according to the inspection result and the applicable product policy.

Possible outcomes include replacement or approved return.